TERMS OF THE XTRA MEMBERSHIP SERVICE

This document outlines the terms and conditions of the Xtra Membership service ("Terms"). It is a legal document that clearly defines the rights and obligations associated with using the Xtra Membership – a paid service intended for customers of the www.rohlik.cz e-shop, offering a variety of benefits and perks to enhance your shopping experience.

Who are we and where to find us

The www.rohlik.cz e-shop is available via the website www.rohlik.cz or the mobile app Rohlik.cz ("Rohlik.cz e-shop").

The e-shop is operated by VELKÁ PECKA s.r.o., ID: 030 24 130, with registered office at Karolinská 654/2, Karlín, 186 00 Prague 8, registered with the Municipal Court in Prague under file no. C 226550 ("Rohlik.cz").

These Terms are effective as of 14 April 2026

Contents overview

To help you navigate these Terms, we have prepared a brief overview of the individual chapters along with a description of the key information you'll find in each.

SECTION

WHAT YOU’LL LEARN

1. XTRA MEMBERSHIP SERVICE

What Xtra Membership includes and what benefits it offers.

2. XTRA MEMBERSHIP

How the trial period works, how to activate the service, and the subscription options.

3. CANCELLING XTRA MEMBERSHIP

When and how to cancel your membership, what happens to your benefits, and how the paid subscription works.

4. WITHDRAWAL FROM THE CONTRACT

Your right to withdraw and how to request a refund or credits.

5. LIMITATIONS AND MISUSE OF XTRA MEMBERSHIP

The rules you must follow and what counts as misuse of the service.

6. LIABILITY AND WARRANTIES

Where Rohlik.cz’s responsibility ends and what is beyond our control.

7. FINAL PROVISIONS

Legal framework, changes, and how to get in touch with us.

If you have any questions not answered in these Terms, visit the FAQ section or contact us at zakaznici@rohlik.cz or call 800 730 740.

XTRA MEMBERSHIP SERVICE

Xtra membership is your key to a more convenient, cost-effective, and faster shopping experience on the Rohlik.cz e-shop. This service gives you access to a variety of perks that enhance every purchase – from exclusive discounts to priority delivery and special partner offers.

What benefits does Xtra membership offer?

Exclusive Discounts and products. With Xtra membership, you may gain access to special prices and products not available to regular customers. The current Xtra membership benefits include:

10% discount on selected private label products such as Miil, Dacello, Moddia, Pappudia, and more.

10% discount on organic products marked as BIO in the e-shop.

15% discount on Rohlik.cz “BEZ KOMPROMISU” products.

Access to an exclusive assortment available only to Xtra members.

Delivery-related benefits. With Xtra membership you may enjoy convenient, fast, and discounted deliveries with the following advantages:

Free use of the Bags service for Xtra Membership members. Xtra Free Membership and Xtra Trial Membership are not entitled to free use of the Bags service and their members must either pay the standard refundable deposit or choose delivery in paper bags. For details, see the Terms of the Reusable Bag Service.

Free delivery on all orders. Same-day delivery guaranteed for orders placed by 5:00 PM.*

4x free express deliveries per month**, then at a discounted price of 99 CZK.

4x monthly orders with no minimum order value for Xtra Membership members. Xtra Free Membership and Xtra Trial Membership members are required to meet the standard Minimum Order Value on all orders.

*Availability may vary depending on the delivery location.

**Valid within express delivery zones as specified on the Rohlik.cz e-shop.

Xtra benefits may change over time depending on the current offer. The current list of all Xtra membership benefits is always available on the Rohlik.cz e-shop. We recommend checking it before each purchase – the offer is continuously expanding.

For detailed information and terms regarding Xtra membership benefits, please refer here.

Benefits may be provided directly by Rohlik.cz or in cooperation with selected partners. Their availability may vary depending on delivery location, product range, or current capacity.

All Xtra membership benefits renew at the beginning of each calendar month.

XTRA MEMBERSHIP

Xtra membership is a service that opens the door to a more rewarding and comfortable shopping experience at Rohlik.cz. It is available in the following forms:

“Xtra Membership” a subscription-based service available as a paid monthly or annual plan. Xtra Membership members enjoy the full scope of Xtra benefits, including the waiver of the Minimum Order Value and free use of the Bags service.

“Xtra Free Membership” a benefit granted to selected customers through promotional campaigns, CRM programs, or other non-paid channels at the discretion of Rohlik.cz. Xtra Free Membership members enjoy most Xtra benefits; however, the free use of the Bags service is not included in the the free membership, and all orders must meet the applicable Minimum Order Value as set forth in the General Terms and Conditions.

“Xtra Trial Membership” a complimentary 30-day “Xtra Trial” period offered to customers to experience the Xtra membership service without commitment. Xtra Trial Membership members enjoy most Xtra benefits, including exclusive discounts, same-day delivery, and express deliveries; however, the free use of the Bags service is not included in the trial, and all orders must meet the applicable Minimum Order Value as set forth in the General Terms and Conditions.

Xtra Trial

To help you try Xtra membership without commitment and find out if it's right for you, we offer a 30-day free trial period.

How does the trial period work?

The Xtra Trial Membership is available to all registered customers who have not yet experienced the benefits of Xtra Trial Membership . During the trial, you can enjoy most Xtra benefits for free, with no payment required upfront; however, the free use of the Bags service is not included in the trial, and all orders must meet the applicable Minimum Order Value as set forth in the General Terms and Conditions. At checkout, you can choose whether your order will be delivered in paper bags for a flat fee, or in reusable bags upon payment of the applicable refundable deposit. The rules for delivering orders in bags are set out in the Terms of Reusable Bag Service.

How to activate your Xtra Trial Membership

Just follow these simple steps:

You have an active customer account that has not yet used the Xtra Trial.

Log in via the dedicated Xtra membership page, select the membership type (monthly or yearly), and enter your card details

Only an authorization charge will be made to verify your card – no funds will be withdrawn

Once registration is successful, your 30-day free Xtra Trial Membership begins automatically

If you cancel during the trial, you pay nothing (except any reusable bag deposit, if applicable), and you keep the available Xtra benefits until the trial period ends or until earlier termination of the benefits

If you don’t cancel, a fee will be charged automatically based on the selected Xtra Membership plan after the 30-day period ends

What happens after the Xtra Trial ends?

Once the 30-day Xtra Trial Membership is over, the service becomes a paid subscription under the Xtra Membership. Charges are applied automatically according to the plan you chose – until you cancel the membership.

Xtra Membership Plans

In case of Xtra Membership you can choose from two subscription options:

Monthly Xtra Membership – with auto-renewal, a monthly billing cycle, and a price of CZK 199/month incl. VAT

Annual Xtra Membership – with auto-renewal, an annual billing cycle, and a price of CZK 1,999/year incl. VAT

How to Activate Xtra Membership

Simply log in to your customer account, go to the “Xtra Membership” section, choose your preferred plan, and complete the payment. Once the payment is successful, your benefits will be activated automatically and immediately.

Payment and Confirmation

After entering your details, you’ll be redirected to a secure payment gateway to pay by card. If you're activating the Xtra Trial, only an authorization payment is processed – no funds are charged.

Once the service becomes paid, you’ll receive a receipt in accordance with applicable laws. It will be available anytime in your order history in your customer profile.

Can activation be temporarily unavailable?

Yes – if there’s a significant increase in demand that might impact the quality of provided benefits, Rohlik.cz may temporarily suspend new activations. You’ll be informed of any such limitations in advance.

CANCELLING XTRA MEMBERSHIP

You can cancel your Xtra membership at any time – without giving a reason – directly from your customer account.

If you cancel the service during the trial period, no charge will apply. You will retain access to all Xtrathe available Xtra benefits until the end of the 30-day trial period. After that, the service will automatically terminate.

If you cancel after the trial period has ended, you can still cancel at any time. In this case, you will continue to enjoy the Xtra benefits until the end of the current paid period, and the subscription will not be renewed.

The membership fee is non-refundable after the trial period, except where you exercise your legal right of withdrawal (see below). If you exercise this right within 14 days of the first charge, you will be refunded a proportional amount for the unused period.

How to cancel the service

In writing: VELKÁ PECKA s.r.o., Karolinská 654/2, Karlín, 186 00 Praha 8

By e-mail: zakaznici@rohlik.cz

By phone: 800 730 740

Or directly in your customer account by disabling automatic renewal – in this case, the membership will automatically expire at the end of the current billing period

Cancelling the service before the end of the paid period does not entitle you to a refund (except as stated in the paragraph below).

WITHDRAWAL FROM THE CONTRACT

Changed your mind? No problem. You may withdraw from the Xtra Membership contract without giving a reason – within 14 days of its conclusion, i.e., from the date the membership was first charged.

How to withdraw

Let us know in one of the following ways:

In writing: VELKÁ PECKA s.r.o., Karolinská 654/2, Karlín, 186 00 Prague 8

By email: zakaznici@rohlik.cz

By phone: 800 730 740

What happens next

Once we receive your withdrawal notice, we will refund the proportional portion of the paid amount without undue delay – and no later than 14 days.

By default, the refund will be issued as store credits to your customer account. These credits do not expire and can be used for future purchases at Rohlik.cz.

If you prefer a different form of refund, just let us know – we’ll return the amount via bank transfer to the account used for the original payment.

LIMITATIONS AND MISUSE OF XTRA MEMBERSHIP

Xtra benefits are personal, tied to a specific customer account, and non-transferable.

In cases of suspected misuse – for example, repeated registration to obtain multiple Xtra Trial periods – Rohlik.cz reserves the right to immediately terminate your membership without compensation and to block further benefit access.

To use Xtra membership, you must have an active customer account and a valid payment method.

In cases of obvious abuse of the complaint system (e.g., repeated excessive claims without valid reason), Rohlik.cz reserves the right to limit or completely cancel this benefit – including the right to revoke credits granted based on complaints deemed inconsistent with the service’s purpose.

LIABILITY AND WARRANTIES

We provide the Xtra membership service with the utmost care and commitment to the highest possible quality. However, some circumstances are beyond our control, and the following limitations of liability apply:

We are not liable for:

Actions of other customers or how they use the service or e-shop, or other circumstances on their side

Damage caused by force majeure (e.g., natural disasters, pandemics, government actions)

Technical outages (e.g., power failures, network issues)

Suspension or limitation of the service due to extraordinary situations or temporary capacity shortages (e.g., caused by a health crisis or government measures)

The content and operation of third-party advertising displayed on the Rohlik.cz e-shop

Unauthorized third-party interference with the e-shop system or misuse of it

Limited liability for third-party services

Rohlik.cz is not responsible for the services or actions of third parties that are not part of its organization – whether payment providers, couriers, or other contractual partners. We are not liable for any faults or claims arising from their services.

final provisions

Legal Framework

If the Xtra membership contract or any legal relationship connected to the use of the Rohlik.cz e-shop contains an international element, it is governed by Czech law. This does not affect your statutory rights as a consumer under generally binding legal regulations. Any disputes shall be resolved by the competent court in the Czech Republic based on the registered office of Rohlik.cz.

Supervision and Authorization

Rohlik.cz is authorized to provide the Xtra Membership service under a valid trade license. The company is not subject to supervision by any other administrative authority, except the relevant trade licensing office. In case of complaints, you may contact the Czech Trade Inspection Authority at www.coi.cz, which supervises consumer protection.

Right to Discontinue the Service

Rohlik.cz reserves the right to discontinue the Xtra membership service or the sale of goods and services through the Rohlik.cz e-shop at any time.

Changes to the Terms

Rohlik.cz may reasonably change or supplement the Xtra Membership Terms at any time. You will be informed in advance via email or other suitable means, allowing you to review the new version without unreasonable difficulty.

If you disagree with the changes, you have the right to terminate the contract with a one-month notice period, which begins the day after your notice is delivered to Rohlik.cz.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the validity and enforceability of the remaining provisions will not be affected. The invalid provision shall be replaced with one that most closely matches the original intent and purpose.

Customer Support Contracts

E-mail: zakaznici@rohlik.cz

Phone: 800 730 740

More contact options are available directly on the Rohlik.cz e-shop.

Effective Date

These Terms come into effect on 14 April 2026